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Branch Operations Manager
Orlando, FL · ManufacturingOur client, the leading material handling provider in the South East has helped customers in Florida and Georgia gain a competitive edge for over 70 years by offering a comprehensive range of U.S.-assembled material handling products and services. Their commitment to quality, reliability, and customer satisfaction extends companywide.
Title: Branch Operations Manager
Location: Orlando, FL
Key Points:
Benefits/Perks:
Title: Branch Operations Manager
Location: Orlando, FL
Key Points:
- With over 70 years in operation, the company has a long-standing history of success and growth in the material handling industry, offering a secure and stable work environment.
- The Orlando branch is the largest and has the highest potential for growth, offering employees ample opportunity for professional advancement and career development.
- The company holds the largest market share in the industry, with competitors trailing far behind.
- The company emphasizes team dynamics, accountability, and mentorship, especially in the service department, creating a collaborative and rewarding environment.
- Competitive compensation and benefits through uncapped commissions, bonuses, and a clear path for career growth, employees are well-compensated for their efforts and contributions.
- Oversee day-to-day operations of the Orlando branch, including service, parts, and rental lines of business, ensuring smooth and efficient operations.
- Lead a diverse team of approximately 60 employees, including direct hires and technicians, with a focus on team development, performance management, and maintaining high morale.
- Be customer-facing about 20% of the time, meeting with key clients in the Orlando area to address their needs and ensure customer satisfaction.
- Take ownership of the branch’s Profit & Loss (P&L) budget, working closely with the finance team to manage costs and meet financial targets.
- Implement and monitor new systems and methods to improve operations, efficiency, and accountability, including the installation of GPS for auditing and analyzing technicians’ work.
- Lead the hiring process for direct hires and technicians while managing promotions, terminations, and salary decisions in line with company policies.
- Work on improving team dynamics, fostering a professional and accountable environment, and mentoring employees for continued growth.
- Minimum of 5-7 years of experience in service operations leadership.
- Experience in material handling is strongly preferred, but strong service leadership and operational experience in related industries will also be considered.
- Proven experience with financial management, including ownership of P&L responsibilities.
- Strong leadership and people management abilities, with a focus on team development, accountability, and fostering a professional work environment.
- Ability to build and maintain relationships with key clients, providing a high level of customer service.
- Polished, professional demeanor with positive energy and the ability to engage with both internal teams and external clients effectively.
- Familiarity with operational systems such as Microsoft Office (Word, Excel, Outlook) and service-oriented tools for work orders and parts ordering is a plus.
- Bachelor’s Degree preferred but not required
Benefits/Perks:
- Health Insurance
- Retirement Plans
- Paid Time Off
- Performance-Based Bonuses
- Career Development
- Employee Recognition
- Work-Life Balance