Our client is a trusted, family-owned, supplier of capital equipment and engineered solutions with 20 locations throughout the US. Due to growth and market expansion, Naviga has been retained to recruit a Service Manager.

Title: Service Manager
Location: Dothan, AL

Key Points: 

• Rapid Growth & Stability – Join a company with strong financials, a history of success, and ambitious expansion plans.
• Entrepreneurial Culture – A dynamic, fast-paced environment where creativity and initiative are encouraged and rewarded.
• Career Development – Internal promotion is prioritized, with ongoing training and clear paths toward leadership.
• Work-Life Balance – Field-based flexibility, generous PTO, and comprehensive benefits help support your well-being.
• Community Engagement – Participate in Community Impact Day, giving back to the areas where you live and work.

Responsibilities:

• Lead the day-to-day service operations of the Dothan branch, managing technician productivity, dispatch, and department budgets.
• Partner with the Branch Manager and collaborate closely with the parts and sales teams to ensure a unified customer experience.
• Serve as the face of the service department, modeling exceptional customer interaction and driving satisfaction and retention.
• Ensure service metrics are met or exceeded, while maintaining strong operational efficiency and team morale.
• Provide leadership, support, and accountability to the team of seven technicians and related staff.
• Implement best practices in technician scheduling, safety, and service quality.
• Contribute to branch-wide performance meetings and work closely with regional leadership on strategic goals.

Requirements:

• Minimum of 3–5 years of experience managing technicians in a machinery, heavy equipment, or related service environment.
• Strong customer service and leadership skills, with the ability to lead by example and resolve challenges proactively.
• Experience with technician dispatch and service department KPIs.
• Strong communication, budgeting, and problem-solving abilities.
• Ability to work independently while being part of a collaborative, cross-functional team.

Pre Employment Requirements:

• Valid driver’s license and a safe driving record
• Must be able to complete a pre-employment drug test and background check

Education:

• Bachelor’s Degree is preferred but not required

Benefits/Perks:

• Medical
• Dental
• Vision
• Accident Insurance
• Short-Term Disability
• Life Insurance
• 401K with Company Match starting immediately
• Parental leave for both moms & dads
• PTO