About Our Client

Our client is a bold, exceptional, and collaborative global law firm that views its people as the "backbone, heart, and soul" of the organization. They are committed to providing a supportive environment where business professionals can engage in meaningful work and achieve significant career growth.

The Opportunity

This is a high-visibility leadership role reporting directly to the Senior Director of Revenue. Unlike a traditional billing role, this is an operational leadership position responsible for managing multiple teams and driving performance metrics within the firm's billing function. You will have direct exposure to senior and executive-level leadership while overseeing the daily operations of multiple Client Account teams.

The Location

This position offers a hybrid work schedule and can be based in any of the firm’s US office locations.

What You Will Do

• Manage and provide leadership to a team of business professionals, specifically overseeing 3–4 managers who lead their own billing teams.
• Monitor daily operations to ensure managerial workloads and biller-level assignments are completed timely and meet attorney and client expectations.
• Continually track and analyze performance metrics for multiple billing teams, making operational adjustments as needed to ensure standards are exceeded.
• Analyze current business processes and billing book assignments to recommend and implement more effective workflows and balanced workloads.
• Ensure managerial staff receive the training, mentoring, and coaching necessary to meet the firm’s billing and business objectives.
• Act as a subject-matter expert for a group of managers, responding to process escalations and collaborating with other departments to develop best practices.

90-Day Success Roadmap

• First 30 Days: Immerse yourself in the firm's billing culture and current Aderant workflows; begin establishing relationships with the 3–4 reporting managers and the Senior Director of Revenue.
• First 60 Days: Evaluate the current performance metrics of your assigned billing teams; identify immediate process gaps or workload imbalances within the billing book assignments.
• First 90 Days: Begin implementing workflow improvements based on your analysis; establish a consistent coaching and professional development cadence for your managerial tier.

Who You Are

• You have a minimum of 8 years of experience in a complex billing function within an AM Law 200 firm.
• You have at least 2+ years of experience in second-tier management (managing other managers).
• You have required experience with Aderant and e-Billing applications; experience with Business Intelligence software is highly preferred.
• You possess advanced Excel skills and are comfortable charting large data sets to summarize trends and troubleshoot complex problems.
• You hold a Bachelor’s degree in Business, Finance, Accounting, or a related field (Master’s preferred).

Why Join the Team?

This role offers a unique opportunity for an operational leader to move beyond individual billing tasks and into a strategic leadership position. With high visibility to executive leadership and the authority to drive process improvements across multiple teams, you will play a critical role in the financial success of a global legal leader

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.