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Accounting Service Desk Specialist
Remote, USAbout Our Client
Our client is a global powerhouse in the legal services industry, consistently ranked among the top firms in the United States and the United Kingdom. With a presence in over 40 countries and annual revenues exceeding $3.5 billion, the firm is defined by a culture of high standards, collaboration, and a bold approach to legal excellence. They view their people as the "backbone, heart, and soul" of the organization, offering a supportive environment where professionals can engage in truly meaningful work.The Opportunity
Our client is seeking an Accounting Service Desk Specialist to support strategic initiatives by managing the assessment and resolution of accounting and billing inquiries. In this role, you will act as a vital link between billers, attorneys, and clients, ensuring that financial inquiries are handled with a high level of accuracy and discretion. Working within a fast-paced environment, you will have the opportunity to directly impact the user experience by providing professional, timely, and high-quality service.The Location
This position offers a remote work schedule and can be based in any of the firm's U.S. office locations. Please note that the standard working hours for this role are 9:00 AM - 5:30 PM Pacific Time, regardless of your physical location.What You Will Do
- Inquiry Management: Assess and resolve accounting and billing inquiries from internal and external stakeholders, referring out-of-scope issues to the correct resolver groups when necessary.
- Documentation: Maintain precise records of all actions, questions, and resolutions within the ServiceNow ticket system and through email correspondence.
- Stakeholder Communication: Provide proactive updates and clear information regarding accounts and billing, ensuring all parties are supported throughout the ticket handling process.
- Compliance & Efficiency: Ensure all accounting practices align with firm policies and legal regulations while meeting or exceeding standard SLA requirements.
- Continuous Learning: Participate in training to maintain subject matter expertise and improve proficiency in accounting software and tools.
Who You Are
- Education: Holds a High School Diploma or GED (Minimum) ; an Associate’s Degree in Accounting or Finance is preferred.
- Experience: Ideally brings 2+ years of accounting or billing experience within a law firm or professional services organization.
- Software Expertise: Experience with Aderant is required. Experience with Chromeriver or Kofax is highly preferred.
- Resilience: Ability to work under pressure and manage competing demands in a fast-paced environment while fostering positive work relationships.
- A Professional Communicator: You possess excellent verbal and written communication skills and can effectively interact with clients, lawyers, and third parties.
- A Problem Solver: You have strong analytical abilities and the initiative to research next steps to ensure excellent service delivery.
- Detail-Oriented: You are recognized for your organizational skills, attention to detail, and ability to manage sensitive financial information with the utmost confidentiality.