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This role offers a clear growth path into broader operations leadership for an individual who combines operational discipline, financial acumen, and relationship-building skills. The successful candidate will oversee a multi-site operation and a company-owned delivery and service fleet while partnering with leadership to improve productivity, profitability, and customer experience.
The team operates from a centralized campus in the Concord, New Hampshire area and manages a fleet of company-owned delivery and service vehicles supporting healthcare providers, referral partners, and patients throughout New Hampshire, Massachusetts, and surrounding territories.
The organization is known for:
Employment Type: Permanent full-time
Success will be measured by improvement in:
You will have the opportunity to lead a dedicated team, oversee a multi-site operation, manage a growing fleet-based service platform, and play a key role in driving the company’s next stage of growth. High performers receive direct mentorship from executive leadership. The organization combines the agility, visibility, and impact of a privately held business with the stability and growth trajectory of an established regional healthcare services provider.
We offer:
This position is ideal for an ambitious operational leader seeking executive-level responsibility, meaningful influence, and a genuine opportunity to grow into broader business leadership within a growing healthcare services organization.
Director of Operations & Business Development
The Opportunity
A growing regional healthcare equipment and logistics company is seeking a high-impact operational leader to improve performance, strengthen healthcare partnerships, and help lead the organization’s next phase of growth.This role offers a clear growth path into broader operations leadership for an individual who combines operational discipline, financial acumen, and relationship-building skills. The successful candidate will oversee a multi-site operation and a company-owned delivery and service fleet while partnering with leadership to improve productivity, profitability, and customer experience.
About the Company
Recognized for operational excellence and workplace culture, our client provides specialized healthcare equipment, mobility solutions, medical logistics, and institutional support services throughout New England.The team operates from a centralized campus in the Concord, New Hampshire area and manages a fleet of company-owned delivery and service vehicles supporting healthcare providers, referral partners, and patients throughout New Hampshire, Massachusetts, and surrounding territories.
The organization is known for:
- Exceptional customer satisfaction
- Strong employee retention and development
- Responsive field service operations
- Long-standing healthcare relationships
- Continuous reinvestment in growth, technology, and talent
Location
This role is based in the Concord, New Hampshire area, at the company’s centralized campus, supporting healthcare providers, referral partners, and patients across New Hampshire, Massachusetts, and surrounding territories.Employment Type: Permanent full-time
What You Will Do
Operations Leadership- Lead daily operations across delivery, dispatch, warehouse, field service, customer support, and administration
- Improve labor productivity, routing efficiency, inventory controls, and asset utilization
- Establish KPI-driven accountability and performance management
- Ensure compliance with healthcare regulations, quality standards, and patient privacy requirements
- Oversee the effective utilization of the company’s warehouse facilities and its delivery and service fleet
- Develop, implement, and maintain inventory tracking, asset management, and operational reporting systems
- Optimize routing schedules and fleet logistics to improve delivery performance and service responsiveness
- Strengthen relationships with rehabilitation facilities, skilled nursing facilities, hospice providers, assisted living communities, case managers, discharge planners, and other referral sources
- Maintain key accounts and support regional growth initiatives
- Represent the company throughout the healthcare community and at industry events
- Partner with leadership to identify opportunities for organic growth and strategic partnerships
- Support referral growth, account retention, service recovery, and strategic healthcare partnerships throughout the region
- Participate in budgeting, forecasting, and operational planning
- Drive improvements in margin, labor efficiency, working capital, and overall business performance
- Monitor and utilize operational dashboards, KPIs, and business intelligence reporting to drive accountability and decision-making
- Partner with ownership on strategic initiatives, growth planning, operational scalability, and leadership development
- Take on increasing leadership responsibility as part of a growth path into broader operations leadership
Success will be measured by improvement in:
- Revenue growth
- Gross margin
- Accounts receivable performance
- Labor cost as a percentage of revenue
- Revenue per employee
- Asset utilization
- Delivery success rates
- Customer satisfaction
- Referral growth
- Fleet productivity and route efficiency
Who You Are
- An energetic, high-ownership leader who combines hands-on operational execution with long-term strategic vision
- You bring the operational discipline to drive accountability and continuous improvement, along with the financial acumen to improve margins, productivity, and overall business performance
- You build credibility with frontline technicians, warehouse personnel, drivers, and customer service teams while also effectively engaging healthcare executives, referral partners, and senior leadership
- You are equally comfortable solving today’s operational challenges and helping shape the organization’s future as a member of the executive leadership team
Education & Qualifications
Required:- 7+ years of leadership experience in healthcare, medical distribution, logistics, route-based operations, or a related service business
- Proven experience leading teams, improving processes, and delivering measurable operational results
- Strong financial acumen and experience using KPIs, dashboards, budgets, and performance metrics
- Proficiency with Excel, CRM systems, reporting tools, and operational software
- Ability to build strong relationships with referral sources, institutional partners, and healthcare stakeholders
- Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, Supply Chain Management, or a related field
- MBA, MHA, or other advanced business or healthcare-related graduate degree preferred
- Lean, Six Sigma, APICS, or similar operational excellence certifications are advantageous
- HME/DME, healthcare supply chain, medical distribution, post-acute care, or regulated logistics experience strongly preferred
Flexibility & Work-Life Integration
- Work Structure: An onsite leadership role based at the company’s campus, with regular time in the field alongside delivery, service, and warehouse teams
- Environment: A collaborative, employee-focused culture in a privately held business where leaders are visible, hands-on, and close to the work
Why Join the Team?
This is a rare opportunity to join a growing healthcare services company and work directly with ownership to help shape its future. The position offers meaningful influence, professional growth, and a genuine growth path into broader operations leadership.You will have the opportunity to lead a dedicated team, oversee a multi-site operation, manage a growing fleet-based service platform, and play a key role in driving the company’s next stage of growth. High performers receive direct mentorship from executive leadership. The organization combines the agility, visibility, and impact of a privately held business with the stability and growth trajectory of an established regional healthcare services provider.
We offer:
- Competitive base compensation
- Performance-based incentive opportunities
- Comprehensive health benefits
- Paid time off
- Profit-sharing programs
- Professional development and leadership growth opportunities
- A collaborative, employee-focused culture committed to long-term success
This position is ideal for an ambitious operational leader seeking executive-level responsibility, meaningful influence, and a genuine opportunity to grow into broader business leadership within a growing healthcare services organization.